Timbergrove, an advanced IBM business partner specializing in Maximo Enterprise Asset Manager, and Dallas-based LinkAmerica, today announce a newly formed business alliance to offer comprehensive support services for the IBM Maximo Enterprise Asset Manager platform. Known as Maximo Day 2 Support, the new offering provides technical assistance and customer service to business users of the platform and the IT departments that manage it.
According to Ian Uriarte, Timbergrove CEO, Maximo Day 2 Support helps organizations minimize downtime and increase efficiencies through preventive maintenance, support desk and issue escalation, performance monitoring and reporting, and more. “Maximo customers have required this type of ‘day 2’ support – support after the solution is successfully launched and the experts leave – for quite some time. We are pleased to be able to offer this unique service and to cost-effectively fill this ongoing need for Maximo-enabled businesses,” said Uriarte.
“The individual strengths of LinkAmerica combined with Timbergrove’s Maximo expertise and deep understanding of business operations make the alliance a natural fit,” said Carlos Carpizo, LinkAmerica president]. LinkAmerica, a supply chain management and professional services solutions supplier to network service providers and enterprise operators/users and their supply chains, counts among its clients AT&T, the Dallas Area Rapid Transit (DART) and Fujitsu.
Maximo Day 2 Support is introduced today during the IBM InterConnect Conference in Las Vegas. “We encourage Maximo customers and IBM business partners to stop in and learn more at InterConnect. Our team is in Booth 910 at the Expo,” said Uriarte.
An IBM Advanced Business Partner and an AWS Partner Network (APN) Consulting Partner based in Houston, TX, Timbergrove delivers enterprise deployment solutions that include corporate transformation initiatives such as enterprise asset management (EAM), Preventive Maintenance and Quality (PMQ), the Internet of Things (IoT) and business process management (BPM). Experts in the WebSphere family of products as well as Maximo Asset Manager, Timbergrove has led efforts in Fortune 100 companies for a decade.
LinkAmerica was established in 1994, and has since evolved its business many times to meet the ever-changing needs of its clients. Today, LinkAmerica is a service-driven organization that provides critical communication solutions, warehouse management solutions as well as cloud and near shore managed services. By providing quality equipment and a full suite of services, LinkAmerica collaborates with strategic partners to provide a one-stop shop for its clients. Certifications include ISO 9001, TL9000 as well as, Dallas/FT Worth Minority Business Development Council (DFWMSDC) and North Central Texas Regional Certification Agency (NCTRCA) and Texas Historically Underutilized Business (TX-HUB).