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Why Should You Consider Maximo Service Management?

Posted by Ian Uriarte

May 12, 2015

Managing service requests for the use of physical assets in an organization is often an inefficient process — especially if the organization is a large corporation spanning multiple locations across a continent or around the world.

When there is a great deal of property to manage, it can be difficult to monitor the assets in use and their locations, much less control the costs involved. And how many nights’ sleep have you lost worrying about the risks involved from being in the dark? You know you could help your organization better meet its business objectives and even contribute to strategic planning for the future if you had better visibility into physical assets and their lifecycle.

An enterprise asset management (EAM) solution allows you to manage physical assets across your organization by providing a means for effectively and efficiently tracking, monitoring and managing performance and usage. An EAM solution helps an organization:

  • Improve asset utilization
  • Reduce operational costs and capital expenditures
  • Lower risks
  • Extend the lifecycle of physical assets
  • Improve overall return on investment (ROI)

Maximo Asset Management is EAM solution for enterprises operating on an IBM platform. The software provides real-time visibility into your organization’s physical assets through a configurable integration framework that integrates data between internal and external applications throughout your enterprise. Maximo Asset Management lets you track activity such as asset location, use and performance, helping you improve productivity, prevent losses and lower maintenance costs.

Why Maximo for Managing Services

Service management is a function of the Maximo Asset Management portfolio. Service management consolidates the systems in your organization, providing you an efficient solution for tracking service requests pertaining to asset deployment or utilization. It’s also a tracking solution for open service requests, allowing you to update the information on orders while collecting valuable data to use in improving operations.

Maximo service management also enhances the capabilities of the service desk in a number of ways. To start, it improves communication across the enterprise, helping to verify when services requested are actually required. Data collected by the system also helps the service desk establish and enforce best practices for the provision of services.

The service management function is especially useful in managing service-level agreements (SLAs), from establishing SLAs with internal business units and external customers to monitoring delivery of service-level commitments to ensuring services provided support the objectives of overall business goals. Service management is also an extremely valuable tool when implementing escalation procedures; it helps you properly manage resources and ensure commitments are cost-efficiently met.

Manage maintenance, repair and operations (MRO) costs

Maximo service management is ideal for asset-intensive organizations that need, for example, help in managing service maintenance on physical structures such as office buildings or other real estate holdings; in this capacity, Maximo tracks critical preventive maintenance and repair information. Organizations managing crews of technicians use the software to optimize routing and parts management and to improve planned vehicle maintenance in order to extend asset lifecycle. In the manufacturing realm, the software manages maintenance, repair and operations (MRO) costs by providing data that helps determine when regular service or replacement is warranted.

Maximo service management automates workflow, which enhances operational capabilities and improves asset utilization. The result is assets with extended lifecycles and operations that are more flexible and agile. The software also helps you control spending on assets by improving reliability of inventory, helping to reduce costs and ultimately providing a better return on investments (ROI). Better control of your assets also lets you improve your governance and compliance abilities, reduce risks, and improve the safety and security of your operations.

The service management software provides you visibility into your operations through an easy-to-navigate dashboard, and it has an easy-to-operate reporting function that uses key performance indicators to help you measure activities and define organizational direction.

Timbergrove has the expertise to help you implement a Maximo Asset Management solution with the service management function. With better service management, you’ll experience better control over service contracts and have access to the SLA performance metrics you need when renegotiating terms.