Agility is key in today’s business environments; the ability for an organization to quickly respond to any challenge that it faces is crucial to success in the global marketplace. For some organizations, Business Process Management (BPM) is helping them gain a competitive edge.
BPM is a way of reshaping the workflow of organizations with dynamic and complex networks by using technology to automate business processes. With BPM, your business processes become more streamlined and more quantifiable; business process decisions are automated and involve fewer resources, fewer redundancies, less time and less waste.
IBM Business Process Manager is a software-oriented architecture (SOA) solution in which all of an organization’s service components — business processes and rules along with human tasks — are integrated with internal and external systems. The IBM platform includes the middleware infrastructure — servers, services and tools — required for the operation of applications across an enterprise.
Below are five ways IBM BPM reduces costs and redundancies:
1. Automated and consistent decision-making: IBM BPM uses a business-rules engine to automate and streamline the decision-making process. It works by continually monitoring the business processes occurring across your organization, capturing key performance indicators (KPIs) in real-time and evaluating process performance based on those KPIs. This enables BPM to improve process efficiencies by identifying and implementing corrective actions.
A plus of IBM BPM is that the rules — policies and procedures governing process workflow — are easy to access and change as needed. This means that authorized users are able to introduce and implement exceptions to standard business rules without re-architecting an entire process. For example, an exception may be created that determines customer contacts for a recall are automatically rerouted to a specialized team for a specified period of time. IBM BPM’s automatic handling of business rules also allows for easy handling of special conditions, for example, automatically permitting a purchase by a customer who is below a specified credit threshold.
And because BPM automates the decision-making process, decisions are made faster, they’re more consistent and they’re based on predefined rules that are aligned with your organization’s goals.
Streamlines processes: Instead of having business rules operating in silos across your organization — some written in manuals, some held in the minds of subject matter experts, some embedded inside rarely used applications — IBM BPM lets you centralize business rules and make them available to any process or application as needed. This also eliminates redundancies by making it easier to create, share and manage business rules for every process throughout the organization.
2. Streamlined processes: Instead of having business rules operating in silos across your organization — some written in manuals, some held in the minds of subject matter experts, some embedded inside rarely used applications — BPM lets you centralize business rules and make them available to any process or application as needed. This also eliminates redundancies by making it easier to create, share and manage business rules for every process throughout the organization.
3. Allows you to do more with less: BPM’s automated nature means that high-volume decisions are handled without human intervention, reducing labor costs and increasing productivity. Employees once needed to handle manual processes are free to take on other tasks — often more suited to their skill level. Better utilization of your team’s time and talents promotes expansion and lets you put more effort toward achieving your organization’s strategic goals.
4. More innovation, faster time to market: As a collaborative, agile solution, IBM BPM drives innovation. Applications are easier to publish and optimize; new ideas more quickly become products that are pushed to market faster and more effectively.
5. Reduces risk, aids compliance: With security threats a constant in today’s environment, mitigating risk is an ongoing challenge for organizations. And staying in compliance with complex corporate governance and regulatory requirements is time-consuming and costly. By providing a platform for improving business-rule standardization, IBM BPM helps organizations more cost-effectively reduce risk and achieve compliance.