Solutions → Maximo Day2 Support

Maximo Day2 Support

Timbergrove’s Maximo Day2 Support is an efficient, fully managed IT support service for businesses that have installed and operate on the IBM Maximo Asset Manager platform. Comprised of knowledgeable staff who understand the Maximo technical environment, our team is supported by an infrastructure that allows us to monitor your instance of Maximo, answer first line questions, escalate priority issues and more.

Monitoring

Maximo Day2 Support Monitoring services include review of:

  • Maximo Infrastructure (operating systems and database) by integration of existing user monitoring tools or provided tools
  • Maximo Application
    • Users
    • Sessions
    • Logs

Our monitoring services ensure that your organization will be timely notified of:

  • Performance downgrades
  • Database issues
  • Configuration errors identified in the logs
  • Load or concurrent session issues

Reporting

We understand the importance of our performance to your organization’s success. Our reports are the tools you’ll need to feel confident in our accountability.

  • Monthly Trends Reports of your KPIs
  • Monthly Service Reviews and Service Improvement Processes
  • Score Card tracking

Maximo Day2 Support Services

Our support services were designed to ensure that every eventuality will be managed to your satisfaction.

Preventive Maintenance

Preventive Maintenance

Preventive Maintenance prevents known issues and minimizes unplanned outages.

Service Desk

Service Desk

Service Desk provides a single point of contact and Support and coordination with IBM and third-party vendors.

Monitoring 24/7

Monitoring 24/7

We look over your shoulder 24/7, so you don't have to call us when there is a problem. We will call you!

Service Catalog

Service Catalog

Common Maximo Administration services are provided through our service catalog.

Consulting

Consulting

More complex services like migrations, implementations or adjustments to the platform can be executed in the consulting hours package.

Product Maintenance Request

Product Maintenance Request

Maximo Day2 Support Service Commitment

  • A single point of contact and support to ensure comprehensive end-to-end service
  • Detailed and accurate ticket documentation
  • Attentiveness to SLA compliance
  • Building a strong customer relationship with your organization
  • Always going the extra mile on your behalf

To learn more about Maximo Day2 Support, download our service brochure or request a consultation.

Maximo Day2 Support services are provided by Timbergrove in alliance with LinkAmerica.